Your Guide to Surfshark – Surfshark FAQ

It can be tough deciding which VPN service is ideal for your specific needs, which is why we at TechRobot have addressed all your most-desired questions in our Surfshark FAQ. Surfshark has quickly become one of the most popular VPN service providers in the world, but what can it do? Read on as we answer the questions you need to know.   

What is Surfshark?

Surfshark is an affordable and seriously high-performing VPN service provider that offers more than 3,200 fast and secure servers across 95 countries. Unlike many competitors, Surfshark boasts RAM-only servers that feature DNS leak protection, split-tunnelling, a camouflage mode for countries that ban VPNs, and you get 24/7 support.

How to use Surfshark VPN

Surfshark VPN is incredibly easy to use. Customers simply need to download and install the Surfshark app on their preferred device. Then, users can just select their desired server at the push of a button. You can also use Surfshark by installing the service to your home router for overall device protection.

What is Surfshark used for?

Surfshark can be used to secure your personal data and protect your internet traffic from being seen by cybercriminals. This VPN service can also be used to prevent ISP throttling when playing online games and accessing geo-locked web pages such as streaming services and news pages.

What does Surfshark do?

Surfshark allows both individuals and businesses to access a highly secure VPN service which provides numerous servers to encrypt your traffic and protect your data. Using Surfshark can help prevent ISP throttling, provide access to geo-locked content such as Netflix or Hulu+, and protect you against trackers and online advertising.

Is Surfshark good?

Surfshark is consistently making the top 5 of top VPN provider lists around the world. The company has proven to value internet privacy and has proven to be highly secure. With genuine 1GB and numerous 10GB ports, Surfshark is a seriously fast VPN service too.

Surfshark performs well when streaming and successfully unlocks most geo-locked pages. Industry-standard security means your data is secure and would-be cybercriminals will struggle to ever intercept your personal data. To learn more about how good this VPN provider is, read our full Surfshark review at TechRobot.

How much does Surfshark cost?

Surfshark offers three different premium plans with moderate pricing compared to some of the more affordable competitors. For just one month, the customer will need to pay $12.95 but a full year reduces the cost to only $3.99 a month. The longest plan you can get at Surfshark is 24 months and will set users back $2.30 a month.

How many devices can be used with Surfshark?

The Surfshark app can connect to an unlimited number of devices at any one time and there are no bandwidth restrictions that might reduce your internet speeds. Surfshark supports many different devices too. You can use Surfshark on a macOS, Linux, or Windows PC, while both Android and iOS mobile devices are supported too.

For those who just need browsing protection, Surfshark provides an Edge, Chrome, and Firefox extension while total device protection can be obtained by installing Surfshark on your home router.

How to Cancel Surfshark

Don’t worry if you decide Surfshark is no longer for you. You can cancel at any time using one of two different methods. The first and quickest option is to reach out to customer support using the 24/7 live chat feature. Just tell the agent that you wish to cancel your subscription and the agent will guide you through the cancellation process.

If you are not in a rush, you can also cancel your subscription by using the Customer Request Form located on the Surfshark webpage. Be aware that this method can take 24 – 48 hours to see a response from Surfshark.

How to get a Surfshark trial

Surfshark does offer a free trial of sorts. Rather than a short period that requires no payment, Surfshark provides an initial 30-day money-back guarantee when you purchase any of the available plans. You’ll get access to all the features on offer at Surfshark, but you’ll be able to receive a full refund if you cancel within 30-days of purchase.

Check in with us at TechRobot for a Surfshark promo code that’ll let you sign up for an extra special plan.

Where is Surfshark based?

Surfshark used to be based in the British Virgin Islands and this was mostly because the region has very little to no privacy or data retention laws. However, Surfshark is now based in the Netherlands. While not as relaxed as the British Virgin Islands, the Netherlands still boasts zero obligatory data retention laws.

Who owns Surfshark?

Since 2021, Surfshark has been owned by Nord Security. Despite the merger, Surfshark operates entirely independently from the Nord brand which also owns major competitor NordVPN.

How to Refund Surfshark?

In most instances, the only time you’ll be able to receive a refund is if you cancel your subscription during the initial 30-day money-back guarantee period. Thankfully, receiving that refund is very simple. All you’ll need to do is cancel your subscription before the 30-day period expires.

Be sure to request a refund when you request your cancellation too. There are two ways to cancel and request your refund – using the 24/7 Live Chat or via an email request form. Refund payout times vary but the agent will be able to provide an estimated timeframe.

How to Install Surfshark on Apple TV

Surfshark can be used with several different smart TVs including the popular Apple TV. It’s quite simple to set up and use Surfshark on Apple TV and there are actually three different ways to do so – using your router, using a hotspot, or through Smart DNS.

Smart DNS isn’t the safest method, so we would recommend using a hotspot or your home router. Use our guide to set up Surfshark VPN on your home router and have your Apple TV connected to that network. Alternatively, run Surfshark on your mobile device and you can also connect your Apple TV to that secured network.

Does Surfshark work with Netflix

This VPN service is an incredible performer when it comes to unblocking geo-locked streaming content like Netflix. With fast servers, streaming quality is also exceptional. To watch Netflix using a different IP address, you can just choose a quality server with the Surfshark VPN app or even with a Surfshark browser extension.

We go into even more detail about accessing Netflix with Surfshark in our full guide from TechRobot.

Try Surfshark for Free

If you’re looking for a VPN service at a reasonable cost that can unblock streaming services, supports P2P networking, and boasts a wealth of security features, then Surfshark will certainly suit your needs. Want to try Surfshark before you buy? Jump on over to Surfshark and give the platform a go with a 30-day money-back guarantee.

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