How to Cancel SurfShark in 2024
In the realm of online privacy, Surfshark holds a prominent place with its high-speed servers and impeccable security features. Nonetheless, certain users may encounter latency issues or other concerns that necessitate canceling their subscription and obtaining a Surfshark refund.
This article will guide you step-to-step to cancel your subscription and help get the money-back guarantee offered by this esteemed VPN service.
Alternative to SurfShark
Indeed, subscribers can request a refund within the initial 30 days of their Surfshark experience should they choose to discontinue.
Cancellation is feasible through communicating with customer support personnel via email or live chat.
To cease automated renewals, kindly relay your intentions to the customer service team who will gladly assist in disabling recurring charges.
The support page offers two avenues of contact – electronic mail or real-time chat – for seamless communication with their customer success professionals.
Although renowned for its remarkable utility, cancelling one’s Surfshark subscription might be an inevitable decision for some individuals. Rest assured, seeking refunds within the stipulated period is hassle-free. Reach out to their dedicated support team who are readily available to guide you through cancellation procedures and ensure a smooth transition away from their services.
What Does the Money-Back Guarantee of SurfShark Cover?
Investing in a virtual private network (VPN) is crucial to safeguard one’s privacy and sensitive data. Surfshark, a popular VPN provider, offers its customers peace of mind with a 30-day money-back guarantee. In this article, we will explore the scope and limitations of this policy.
Money-Back Guarantee: Context
Surfshark’s money-back guarantee grants users the right to request a refund within 30 days from their initial subscription date. A noteworthy aspect of this policy is that it can be exercised twice. However, there must be at least six months between the two cancelations for eligibility. After obtaining two refunds, customers are no longer entitled to future reimbursements.
Limitations on Refunds
It is imperative to understand that refunds apply solely to the initial subscription purchase. This caveat implies that upon renewing their subscription, users relinquish their right to claim a refund.
Requesting Refunds Beyond 30 Days
The aforementioned guarantee strictly limits refunds to cancellations made within 30 days of initiating service. Nevertheless, if you encounter technical difficulties or unsatisfactory performance beyond this period, contacting Surfshark’s support team is advisable. While they will initially attempt to resolve any issues faced by clients, in certain cases where the VPN becomes unusable despite all efforts, they may grant an exception and issue a refund.
How to Cancel Surfshark
Canceling a Surfshark subscription may seem daunting, but with proper guidance, it is achievable. Here is a step-by-step process to terminate the service and cease auto-renewal of payments.
- Visit the Surfshark Website: Firstly, access the official Surfshark website using your preferred browser.
- Access the Support Section: On the website’s main page, locate and click on “help center” at the bottom in the footer section.
- Initiate Live Chat Conversation: In the support area, find and click “chat with us” to commence a live chat session with customer representatives.
- Express Your Intent to Cancel Subscription: During your live chat discussion, provide your name and email address. Politely request cancellation of your subscription in the message field.
- Proceed with Cancellation Steps: Upon verification of your registration email, you will be presented with an option to cancel. Click “cancel subscription.”
- Offer Cancellation Feedback: After expressing your decision to cancel, you may be asked for reasons behind this choice. Provide feedback if you deem it necessary; otherwise, decline politely.
- Confirm Cancellation Request: Lastly, confirm your intention to cancel by clicking on the confirmation button. Note that promotional offers might be presented—politely decline if uninterested.
How to Get a Full Refund of Surfshark
Requesting a Refund Through Live Chat
- Initiate Live Chat: Commence by accessing the Surfshark website’s live chat feature, adhering closely to steps one through three outlined in our “How to Cancel” section.
- State Your Intentions: Upon engaging with live chat, input “I would like a refund on my subscription.”
- Anticipate Human Interaction: Initially, an automated bot manages the conversation. Exercise patience for several moments until an actual representative assumes control.
- Validate the Refund Process: Address your request for reimbursement with the human agent. Given that you remain within the alloted 30-day money-back guarantee timeframe, they should acquiesce and initiate repayment proceedings.
Seeking a Refund Via Email
Alternatively, circumventing live chat remains feasible by opting for direct email communication instead.
Direct your inquiry towards customer service by emailing [email protected]. Ensure your message clearly articulates your desire for a subscription refund.
Canceling SurfShark and Getting a Refund from the Google Play Store
Google’s refund policy dictates that you can request a refund from Google if you’re within the first 48 hours of purchasing your subscription. Here’s how to do so on a computer.
- Go to Budget & Order History: On your computer, go to the Google Play Store “payments & subscriptions” section. Then, click the “budget & order history” tab.
- Report a Problem: Find your Surfshark subscription on the list and click “report a problem” on the right side.
- Request a Refund: From the menu that opens, choose the reason you’d like to cancel, note that you would like a refund, and submit your request.
Canceling After 48 Hours
If you’re canceling after the 48 hours have expired, Google recommends that you reach out to Surfshark and explain your situation. Given that Surfshark has a 30-day money-back policy, contacting their customer support team via live chat within that time frame will probably get you a refund.
Considering Alternate VPN Options
Upon canceling your SurfShark subscription, you might require another VPN service. ExpressVPN serves as an exceptional value-for-money alternative, and NordVPN proves appealing if budget constraints are paramount.
Best Overall
Conclusion
Surfshark’s money-back guarantee demonstrates their commitment towards customer satisfaction and confidence in their product quality. By offering clients the option to withdraw from their services with minimal financial risk within a designated time frame, Surfshark encourages prospective users to experience its robust security features without hesitation.