Your Guide to NordVPN – NordVPN FAQ
If you have any questions about one of the best VPN providers in the world, we’re sure you’ll find them in our NordVPN FAQ at TechRobot. Read on to find answers to the most commonly queried questions about a VPN service that is serious about internet privacy and security.
1. What is NordVPN?
NordVPN is one of the most popular and reliable VPN service providers and offers over 5,000 servers in 58 countries. Individuals and businesses can connect multiple devices and protect their internet traffic.
2. How Does NordVPN Work
NordVPN offers simple, easy-to-use apps to channel your internet connection through Virtual Private Networks. These virtual networks provide an additional layer of security to protect your data and hide your traffic when accessing the internet.
3. What is NordVPN used for?
NordVPN is used to protect and encrypt your data when accessing the internet. This VPN service can also be used to unblock geo-locked content such as streaming services like Netflix and Hulu+.
4. Is NordVPN good?
Yes, we think NordVPN is an excellent VPN service with very fast and reliable servers. You learn much more about the available features and performance capabilities in our NordVPN review.
5. How much is NordVPN?
There are many different price points for NordVPN owing to three distinct packages that can be purchased over three different subscriptions. These packages are known as the Standard, Plus, and Complete and they are offered in a 2-year, 1-year, or single-month subscription.
A 2-year subscription will cost $3.29, $3.99, and $5.29 depending on the package. One year will set you back $4.99, $5.69, and $6.99 but a single month costs $11,99, $12.69, or $13.99.
6. How many devices does NordVPN support?
A single NordVPN account can support six connected devices at any one time. However, there are over 10 device types that can be used with a NordVPN account. For PCs and laptops, NordVPN supports Windows, macOS, and Linux. Mobile users can also connect their iOS or Android devices with ease.
Gamers will have no problem using NordVPN with an Xbox or PlayStation console as NordVPN can be installed on a router too. Numerous smart TVs are supported and there are NordVPN browser extensions on Firefox, Chrome, and Edge.
7. How to cancel NordVPN?
You can cancel your NordVPN subscription at any time without any hassles. It isn’t possible to cancel your subscription via any of the apps, but there are two simple methods that you can use from the NordVPN website.
Firstly, you can use the Live Chat function. Just log into your account, access “Live Chat”, and then choose “Billing” from the available options. Another option available to you is to simply email NordVPN and request a cancellation.
8. How to get a NordVPN trial?
This premium VPN service can be trialed for free but you will need to buy a plan first. Using a NordVPN promo code for a better deal, you can grab a 30-day money-back guarantee when signing up for the first time. Just cancel your subscription within the initial 30 days to receive a refund and you’ve just trialed NordVPN for free.
9. Who Owns NordVPN?
Headquartered in Germany, the Lithuanian cybersecurity firm Nord Security owns NordVPN. Nord Security is also the parent company of popular competitor Surfshark too.
10. Where is NordVPN based?
NordVPN is based in Panama due to the lack of data retention laws in that jurisdiction.
11. How to Refund NordVPN?
In most instances, you won’t be able to get a refund. But if you cancel within the very first 30-days of your subscription with NordVPN, you can claim a refund as part of the 30-day money-back guarantee. There are two ways you can claim a refund. The best and fastest method is to reach out to customer support via the Live Chat feature.
You can also request a cancellation and refund by email, but an email response could take a couple of days. Request a cancellation of your subscription and be sure to say you are requesting a refund. Once confirmed, a refund should be received within 5 – 10 business days.
12. How to Install NordVPN on Samsung Smart TV
NordVPN can be used with a range of Samsung Smart TV devices but there is a little bit of setup involved. You can’t install a NordVPN app on any of these devices but there are three other methods to set up NordVPN on a Samsung Smart TV. Your options include using a device as a hotspot, using SmartDNS, or using your home router.
Using SmartDNS isn’t as secure as the other methods and requires quite a bit of setup. However, a hotspot is very easy – just use NordVPN on your PC or laptop and hotspot your network so that your Samsung Smart TV can connect. The best method is to install NordVPN on your home router and have the TV connect to that protected network.
13. How to setup NordVPN on Chrome
Whether you have a Chromebook or just use the Chrome browser, you can set up and use NordVPN on Chrome, rather than installing the app on your entire device. If you have a Chromebook, you can simply download the NordVPN Android app from the Google Play store and use it on your device.
For those who use Chrome as their mobile browser on any other device, you can just download the browser extension. This is easy – just head to the NordVPN website, find “VPN Apps” and choose “Add to Chrome”. Be aware that your connection will only be secure when using Chrome and any other internet use on your PC will not be through a VPN.
14. How to use NordVPN on an ASUS Router
One of the easiest ways to protect every device in your home is to just set up and use NordVPN on your ASUS router. You’ll first need to confirm your router is compatible and this is easily accomplished by checking your router settings. There are two ways to install NordVPN on your ASUS router.
The first method is to simply purchase a pre-configured router such as FlashRouters – these just need a subscription to access the VPN tools. Non-configured routers require a little more setup. You’ll need to download OpenVPN configuration files and then go through a lengthy setup process via the router’s admin settings.
15. How to use NordVPN on LG TV
LG TV users can also encrypt their traffic. The process to set up NordVPN on an LG TV is very simple and you have three different methods to choose from. You can use the SmartDNS proxy method, a PC hotspot, or your home router to use NordVPN.
The PC hotspot is a quick and easy method – simply use NordVPN on your PC and hotspot that network so your LG TV can connect. SmartDNS is a slightly lengthy process but is great for unlocking geo-locked content. Installing NordVPN on your home router is the best method and you can just let your LG TV connect to that network.
If you want to protect your data and be safer online, be sure to try NordVPN with a 30-day money-back guarantee.
Sign Up with NordVPN Today!